Hassle-Free Returns & Exchanges

At Affolie, we aim to make your shopping experience as smooth as possible. If you are not completely satisfied with your purchase, we offer a flexible return policy to ensure your confidence in shopping with us.

Return Eligibility

You may return an item if:

  • It is in unused, original condition, with all tags and packaging intact.

  • The return request is made within 7 days of receiving the item.

  • The item is not classified as a non-returnable product (e.g., perishable goods, intimate wear, personalized items).

How to Initiate a Return

  1. Submit a Request: Contact our support team at [email protected] with your order details and reason for return.

  2. Receive Approval & Instructions: Our team will review your request and provide return instructions, including the return address.

  3. Ship the Item: Pack the item securely and send it using a trackable shipping method.

  4. Get Your Refund or Exchange: Once received and inspected, we will process your refund or exchange within 5-7 business days.

Refund & Exchange Process

  • Refunds: Issued to the original payment method or as store credit.

  • Exchanges: Available for a different size, color, or product of equal value.

  • Partial Refunds: May apply if the item is returned in a non-original condition.

Return Shipping Costs

  • If the return is due to our error or a defective product, Affolie will cover the return shipping cost.

  • For buyer’s remorse returns (e.g., change of mind), the customer is responsible for return shipping fees.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products.

  • Perishable goods (food, flowers, etc.).

  • Intimate or sanitary items for hygiene reasons.

  • Gift cards and downloadable software products.

Contact Us

If you have any questions regarding returns, reach out to our support team:

📧 Email: [email protected]
📍 Address: 1628 N Cahuenga Blvd, Los Angeles, California 90028, USA
🌐 Website: https://affolie.shop/

We appreciate your trust in Affolie and are committed to making returns and exchanges as easy as possible!